Banking Facilities for Customers with disabilities

Vijaya Bank is committed to provide Banking facilities to customers with disabilities.

As per RBI circulars DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008; DBOD.No.Leg.BC.123/09.07.005/2008-09 dated 13th April 2009, DBOD.No.Leg.BC.38/09.07.005/2012-13 dated 5th September 2012, DBOD.No.Leg.BC.113 09.07.005/ 2013-14 dated May 21, 2014 and  DBR.No.Leg.BC.96/09.07.005/2017-18 dated 9th November,  2017 all banking services are being provided to persons with disabilities.

The RBI guidelines have been upheld by the internal circular of our bank. The circular upholds the bank’s commitment to offer all its banking services and products to customers with disabilities without discrimination. We are committed to make our websites, net banking and mobile banking compliant to Web Content Accessibility Guidelines (WCAG). 

Our bank has accessible ATMs set up as per the ‘IBA Standards on Accessible ATM’. Details about talking ATM locations can be seen in the file attached here for accessing.click here.

 

In case of a customer with disability facing any difficulty in receiving any services of the bank please contact Regional_Office_Contact_Nos for redressal. 

 

Download “BANKERS’ GUIDE FOR CUSTOMERS WITH SPECIAL NEEDS AND PERSONS WITH DISABILITIES” book Compiled by Indian Banks’ Association.

 

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